A Facebook Messenger Bot is a chatbot that integrates with the Facebook platform and enables live conversation between the users as it may relate to their queries, returns, and other customer support activities. Chatbots help automates various customer service activities and facilitates the process of several customer support requests. This automated system helps in taking the stress out of many human tasks related to customer support.
ChatBot is very similar to the Facebook chat interface and has a lot of features. The only difference is that it integrates with the Messenger Platform. The most noticeable feature of this ChatBot is its voice, which can be personalized through the user's profile settings. Through this personalized voice, the customer can interact with the customer care agent through chat.
Through these chats, the users are able to ask any questions they want to regard the product or service being provided by the company. These answers are then stored in a database. The database also helps in managing a number of queries that are related to a particular customer. The ChatBot provides various services such as help desk, customer support, and chat.
The first thing that you need to do when you set up a ChatBot is to find out a developer of this service. You need to make sure that the developer is experienced and has a good history of delivering quality products and services. Since this type of tool will help the company to manage a lot of queries at the same time, it is important that the developers have the required knowledge about a certain product.
The second thing that you need to do is to select the type of ChatBot that you want to install in your system. There are two main types of ChatBots that you can use. The first is the general chatbot which helps you manage the general queries of a person. The second is the personalized chatbot which helps you manage the queries pertaining to a particular product.
When you want a ChatBot for personal interaction, you will need to install a bot for that. The third thing you need to do is to configure the settings of the bot so that you can start talking to the customer as they interact with you through your chat. Once you have done that, you will need to provide them with basic information so that they can tell you what they want to know.
Once you have that basic information, the customer is ready to ask more questions to the ChatBot. You may also ask the bot to give them suggestions if the question is related to the product.
Now that the chatbot is ready to deliver, you need to wait for the customer to ask another query and send an email. The bot then handles all the communication with you. If the customer is satisfied with the answer, the bot will email the customer support team with the reply.
There are several advantages associated with having a chatbot for your company. You need not worry about any customer queries. This also helps you manage your business properly.
Another important advantage of using Messenger Bot for your company is that it helps you save time. Instead of wasting valuable time and money on a salesperson talking to customers, you can let the ChatBot do that for you. You may also ask the chatbot to help in setting up the account.
It can also help you with marketing as well. For example, if you are looking to sell some products, you can simply ask the ChatBot for some information regarding the product that you are selling or you may also ask the chatbot to give you a list of possible buyers.
You can also ask the Facebook Messenger Bot to send you alerts about any news regarding a certain product. In short, a ChatBot is a highly-efficient tool to handle a variety of tasks. All that you need to do is to select a product and set up the settings to manage queries and other queries.